Suzanne Smith, founder of Changemaker Interactive and author of Social TrendSpotter, a must-read blog on the latest trends in the social sector, answers your most frequently asked questions.
If you were anywhere near a screen five years ago, odds are good that you witnessed the Ice Bucket Challenge. In my feed, I saw everyone from my then-8-year-old nephew, Dylan, to my city councilmember and Bill Gates participate. This viral phenomenon during the summer of 2014 earned a top spot in the annals of fundraising history for raising more than $115 million for the ALS Association in eight weeks.
Although the exact origin of the Ice Bucket Challenge is still debated, Pete Frates, a minor league baseball star was one of the inspirations behind it. He was diagnosed with ALS in 2012. Two years after his diagnosis, he became instrumental in promoting the challenge to friends and family, and later challenged President Obama, Fortune 500 CEOs and then-Major League Baseball Commissioner Bud Selig to raise awareness of ALS and support ALS research. Sadly, he passed away on Monday, December 9, at the age of 34. To honor Frates’ memory and courageous battle against ALS, we wanted to review just what made the Ice Bucket Challenge so effective.
First, it was a great example of how the sharing economy had further evolved individual fundraising into a peer-to-peer model. Millions of people passed the “challenge” along to others, and it wasn’t just millennials.
Secondly, it was good marketing. In our training on storytelling, we urge social sector organizations to make their ideas “sticky.” This is a phrase borrowed from our friends, Dan and Chip Heath, in their classic book, Made to Stick. They developed the SUCCESs Model, which we encourage all our nonprofit friends to keep handy as they develop, improve and launch their own marketing pushes. The Ice Bucket Challenge is a prime example of a “sticky” campaign. Here’s why it was destined to be such a success (or SUCCESs):
- SIMPLE: People are inundated by many messages, so you have to be simple to ensure that yours sticks. What could be simpler than someone dumping ice water over his or her head? The challenge also made it easy to communicate by using social media. Clicking “share” allowed the 17 million people who made Ice Bucket Challenge videos to distribute them to their followers in an instant.
- UNEXPECTED: People love surprises and the expressions after being doused alone were priceless. As amateur voyeurs, we loved seeing it and sharing it with our network. It just made us want more. When developing your messages, think about how they can be simple, but also add a twist to create the unexpected.
- CONCRETE: Messages have to be direct and concrete. The challenge was – either do the challenge or give money – within 24 hours.
- CREDIBLE: The Ice Bucket Challenge also got a push from celebrity participants – from Bill Gates to George W. Bush. Messages can benefit from credible individuals – celebrities, experts or the media – endorsing it.
- EMOTIONAL: Most charities use the emotions of sadness or happiness to motivate awareness and giving, but we encourage people to think “outside the emotional box.” The Ice Bucket Challenge used surprise as its main emotional driver, but it also subtly appealed to our innate competitive drive to motivate people to contribute.
- STORIES: Research shows that our mind responds powerfully to stories. We need to leverage the stories of our cause – how our clients change their lives and how our volunteers make a difference. The Ice Bucket Challenge created a funny story line, which starred our favorite people and was grounded in a good cause. How could we not pay attention?
The Ice Bucket Challenge, intentionally or not, used this formula to generate one of the most SUCCESsful viral fundraising campaigns in history. Of course, the real challenge became how the ALS Association used the Ice Bucket Challenge to continue the conversation, cultivated its more than 3 million donors and activated support for its cause long-term. There is no doubt that it made a tremendous impact on ALS research and gave hope to individuals with ALS around the world. As Pete Frates said about his role as an advocate for ALS research: “Being part of something bigger than yourself is one of the best things you can do.” We would love to hear your thoughts on the Ice Bucket Challenge or other successful viral fundraising campaigns.